Senior Administrator - CFHD

Job summary

Join Our Team! If you are someone who thrives on keeping things running smoothly, loves being the friendly face people rely on, and takes pride in organised, accurate work, this role will suit you perfectly!

We are seeking a proactive and highly organised Business Support Senior Administrator to join our friendly team based at either Capital Court in Exeter or Oaklands Court in Tiverton. You may, however, be asked to occasionally work from either CFHD office.

This pivotal role provides essential administrative and customer facing support to our pathways, helping to ensure the smooth, efficient, and professional running of the service each day.

You will work closely with your business support colleagues, frontline clinicians, and managers delivering collaborative, accurate, and reliable secretarial and administrative support across the team.

This is a permanent position working part time 31.5 hours per week.

Main duties of the job

• Diary management
• Use of electronic systems
• Preparation of electronic files
• Producing letters and reports
• Assisting with reporting and compilation of data
• Processing of incoming correspondence
• Providing excellent customer service by responding to face to face and telephone queries in a timely and accurate way
• Support to clinical team members
• General administrative tasks

About us

At Children and Family Health Devon, we are dedicated to improving the physical and mental health of children and young people across Devon and Torbay. We aim to create an environment where children and young people can thrive and are committed to reducing health inequalities and providing specialised support, empowering them to lead healthy, fulfilling lives.

Our children and young people say

We would like the people who work for Children and Family Health Devon to be understanding, patient and respectful. They should be trustworthy and make us feel safe and comfortable. It is important that they use their skills and experience to listen carefully in a non-patronising and non-judgemental way. When staff are positive and friendly, they help to create an environment that is informal and without pressure.

Who we are

We are an alliance of NHS organisations led by Devon Partnership Trust. We are a group of professionals including psychologists, psychiatrists, occupational therapists, speech and language therapists, physiotherapists, nurses and many other professions.

Join us in beautiful Devon

With access to moors, sea and cities, there are plenty of opportunities to enjoy Devon. Whether you enjoy spending time in the cultural hub of Exeter, exploring the Jurassic coastline or discovering the world surfing reserve in North Devon there really is something for everyone.

Job responsibilities

Full Vacancy details can be found on the attached Job Description/Person Specification. Please refer to your suitability to the post in your supporting information from the role requirements or person specification.

Person specification

Experience

Essential

• Computer literate
• Good working knowledge of Microsoft Office packages including Outlook, Word, Excel
• Willing to undertake training relevant to the post
• Clerical, administrative or reception experience (minimum 1 year)

Desirable

• Good knowledge of a wide range of office procedures
• Clerical, administrative or reception experience (minimum 2 years)
• Experience within a customer care, healthcare, education or social care setting

Qualifications

Essential

• Good general education e.g. GCSEs or equivalent

Desirable

• NVQ level 3 Business Administration or equivalent experience