Senior Administrator

Job summary

We're looking for a motivated and organised individual to join our team.

If you thrive in a busy environment, take pride in delivering high-quality administrative support, and want to make a meaningful difference to children, families and clinical staff, we would love to hear from you. This is a varied and rewarding role where no two days are the same, offering a fantastic opportunity to develop your skills while contributing to an essential service.

An exciting opportunity has arisen for an enthusiastic, flexible and proactive Senior Administrator to join our CAMHS East ICA Team in Launceston.

In this role, you will play a key part in the smooth day-to-day running of the team, helping to coordinate and deliver high-quality administrative support. You will help ensure that children and their families receive an efficient, responsive and positive service, while working in line with agreed procedures and timescales.

You will also contribute to maintaining high standards across the team, supporting colleagues with administrative tasks, and ensuring all patients, families, staff and visitors are treated with professionalism, kindness and respect at all times.

Main duties of the job

The post holder will be responsible for the provision of administrative support, their key responsibilities will include, but are not limited to:

• Provide comprehensive administrative support across the service
• Deliver reception duties, including welcoming families and answering telephone calls
• Process new referrals and manage multiple email inboxes
• Prepare correspondence, including referrals, reports, and discharges etc
• Maintain and manage diaries
• Scan and accurately record confidential information on computer systems
• Liaise with professionals to gather information for the clinical team
• Update and maintain Rio essential demographic information
• Take minutes at various meetings

About us

We're an NHS community and mental health provider Trust based in Cornwall and the Isles of Scilly. We deliver community and hospital-based care to improve people's physical and mental health.We also provide specialist support to people with dementia or a learning disability.

We are a people organisation and people matter to us. As part of the team, you'll help support the health and wellbeing of the people who live and visit this beautiful part of the UK.

Over 4,000 people make up the Trust. This includes doctors, nurses, therapists, plus admin and support staff.

We work in people's homes, in community clinics and bases.Some staff work from one of our 13 community hospitals. Our aspiration is to have great people, provide great care, be a great place to work and a great partner.

Approximately 568,000 people live here. A third of people who live in Cornwall are supported by acute hospital services in Devon.As a result, we also work closely with our partners in Devon. In the summer, and during other holidays lots of people choose to visit the area. This increases the numbers of people who use our services.

Job responsibilities

To view a detailed job description and person specification including the main responsibilities of this role please see supporting documents.

Person specification

Education / Qualifications and Relevant Experience

Essential

• GCSEs or equivalent (A-C) including Maths and English
• CLAIT/ECDL/NVQ 2 or equivalent
• NVQ 3 in business admin or equivalent qualification or experience
• Administrative Experience of working in a complex and busy office environment
• Previous Team administrative experience

Desirable

• OCR Level 3 Text Processing or equivalent
• OCR Level 3 Audio Typing or equivalent
• Record Keeping
• Data - Protection / Information Governance

Knowledge & Abilities

Essential

• Experience in using NHS software packages i.e. RiO
• Previous NHS or Local Authority experience

Desirable

• Supervisory experience
• Understanding of Children's Services