Senior Customer Services Manager

SolidCor is on a mission to make volume fire door replacement possible within days — enabling the industry to rapidly achieve compliance and community safety in every building. Born out of the urgent need for change following the Grenfell disaster, we have built the fastest production times in the industry and the widest range of primary-tested fire door configurations. We are growing fast and we are looking for A-players to help us get there. 

We are passionate about getting things right and obsessed with quality. Our products are safety-critical — when a fire door fails, the consequences are real. We need a Senior Customer Services Manager who understands that standard and holds it without compromise. 

We are looking for a Senior Customer Services Manager to lead and own the customer services function at our Chesterfield factory. You will set the standard for how SolidCor communicates with and supports its clients — building a team and processes that ensure every client interaction is professional, responsive, and reflects the quality of our product. 

This is a hands-on leadership role. You will manage the team day-to-day, resolve complex client issues, own key account relationships, and drive continuous improvement across everything that touches the customer experience.