Service Improvement Manager

Job summary

The Service Improvement function has evolved from supporting the ACD Programme and NCN arrangements to supporting the implementation of Integrated Neighbourhood Teams (INTs) through the PBC Programme. The role retains a strong focus on continuous improvement, stakeholder engagement, programme delivery and service transformation, whilst supporting the delivery of CbD principles across localities.

The post holder will work collaboratively across locality partnerships and INTs to understand local population health needs, identify opportunities for improvement and support the development of integrated models of care. The role adopts a neighbourhood-focused approach, ensuring that local intelligence informs service redesign, workforce planning and investment decisions.

Main duties of the job

The role works in partnership with stakeholders to facilitate system-wide transformation and demonstrate measurable improvements in population health, patient experience, workforce sustainability and service performance. The post holder will support the development of outcome frameworks, benefits realisation plans and evaluation methodologies that evidence the impact of INTs and wider PBC interventions implemented locally.

The role supports the development of business cases, implementation plans and programme governance arrangements and will provide regular reports and updates to divisional, locality and programme management structures. The post holder will provide assurance regarding programme delivery, funding utilisation, benefits realisation and achievement of agreed objectives.

THIS POST IS FIXED TERM/SECONDMENT FOR 6 MONTHS.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

About us

Aneurin Bevan University Health Board is a multi-award-winning NHS organisation with a passion for caring. The Health Board provides an exceptional workplace where you can feel trusted and valued. Whatever your specialty or stage in your career, we have opportunities for everyone to start, grow and build your career. The health board provides integrated acute, primary and community care serving a population of 650,000 and employing over 16,000 staff.

We offer a fantastic benefits package and extensive training and development opportunities with paid mandatory training, excellent in-house programmes, opportunities to complete recognised qualifications and professional career pathways including a range of management development programmes. We offer flexible working and promote a healthy work life balance, provide occupational health support and an ambitious plan for a Wellbeing Centre of Excellence to support you at work.

Our Clinical Futures strategy continues to enhance and promote care closer to home as well as high quality hospital care when needed. Join us on our journey to pioneer new ways of working and deliver a world-class healthcare service fit for the future.

Job responsibilities

Please refer to the attached Job Description and Personal Description for a full overview of main responsibilities

Person specification

English

Essential

• Qualified to degree level or equivalent experience in senior administrative role
• PRINCE project management qualification

Desirable

• ECDL qualification

English

Essential

• Knowledge of national cancer targets
• Experience of project management, modernisation or remodelling of services

English

Essential

• Knowledge of data protection and confidentiality issues
• Knowledge of cancer pathways and national optimal pathway publications

Desirable

• Experience in using Qlik data app