Service Manager

Job summary

In Rotherham, Doncaster and South Humber NHS Foundation Trust (RDaSH) we are a little bit different and working hard to change to be a community powered NHS organisation. As an organisation, we strive todeliver high-quality, person-centred services, ensuring that everyone accessing support receives the right care at the right time.

We are looking for aService Manager to shape the future and lead the delivery of our Learning Disabilities and Forensics Directorate. This is a diverse portfolio of services which span across the organisational footprint of Doncaster, Rotherham and North Lincolnshire.

AsService Manager, you will play a pivotal role inensuring our portfolio of services are delivered in line with strategic direction whilst ensuring alignment with ourorganisational vision and priorities.

This role offers the opportunity toshape service delivery, to ensure that individuals receive the highest standard of care and support.

For further information or an informal conversation regarding this job please contact Sally Brice, Deputy Care Group Director.

Main duties of the job

The Service Manager is responsible for ensuring the day-to-day delivery of designated clinical services and ensuring that those teams are performing in terms of patient outcomes, metrics, measures and targets.

They are also accountable for making sure that the Trust's strategy is executed locally and that standards of safety are maintained at all times.

The post holder will be responsible for ensuring the delivery of high-quality patient care that is consistent with the values of the organisation.

About us

Rotherham Doncaster and South Humber NHS Foundation Trust (RDaSH) employ around 4000 talented colleagues who are very much appreciated, valued, and respected.

We have a wide portfolio which includes mental health, physical health, learning disability and drug and alcohol services.

We are dedicated to the development of our our people and hold a learning half day every month for our colleagues.

We are passionate about enhancing the quality of our service and we work hard to attract and select the right colleagues for our organisation. Our goal is to employ those who share our passion for providing first class care while remaining committed to our vision and values. Please view our Strategy using the link below:

https://www.rdash.nhs.uk/documents/clinical-and-organisational-strategy-2023-to-2028/

To find out more about working for RDaSH and the fantastic benefits we offer visit our website:

https://www.rdash.nhs.uk/about-us/getting-involved/work-with-us/

We are committed to inclusive cultures and really value people in our organisation, view our Allyship video on YouTube to find out more:

https://youtu.be/WMJSkLoTk4Q

The main terms and conditions of service can be found here:

https://www.nhsemployers.org/publications/tchandbook

Job responsibilities

Please view the attached job description and person specification to view the full details about the role

We reserve the right to close the vacancy early if there are a high amount of applications

Person specification

Qualifications

Essential

• Educated to degree level or equivalent

Desirable

• Post-qualification specialist training in relevant subject.

Experience

Essential

• Experience as a manager in a care setting
• Experience of leading a team
• Experience of financial and substantial change management.
• Recent demonstrable success in influencing and contributing to successful service redesign
• Experience of developing effective team working with multi-disciplinary teams.
• Experience of exercising effective, results orientated leadership
• Demonstrable evidence of sound financial planning and HR management.

Knowledge

Essential

• Must understand the background and aims of current healthcare policy and appreciate the implications of this for RDaSH.
• An appreciation of the relationship between the Department of Health and Social Care, the ICB and individual provider and commissioning organisations.

Skills

Essential

• Developed communication skills with the ability to communicate on highly complex matters and difficult situations
• Ability to communicate with clinical, academic and all levels of staff effectively.
• Appreciation of the specific communication and leadership challenges for statutory providers in working with the voluntary sector and other community leaders
• Analytical skills and the ability to draw qualitative and quantitative data from a wide range of sources and present in a clear concise manner.
• Ability to analyse numerical and written data, assess options and draw appropriate conclusions
• Developed critical thinking skills
• Developed ability to influence others.
• Ability to demonstrate a high level of leadership
• Commitment to self-directed learning and development.
• Ability to work on own initiative and organise workload, allocating work as necessary, working to tight and often changing deadlines.
• Ability to make decisions autonomously, when required, on difficult issues

Desirable

• Ability to provide and receive, convey and present highly complex, sensitive and/or contentious information to large groups, responding openly to questions to ensure full understanding and engagement.
• Demonstrates sound judgement decision making, seeking advice as necessary from more senior management when appropriate
• Well developed ability to draft and write persuasively for a range of audiences, both internal and external.
• Understanding of community based asset development and working in collaboration with non statutory partners.