Technical Assurance Lead – Military Deafness

The purpose of the Technical Assurance Lead is to support the delivery of technical excellence in Legacy by undertaking technical audit, providing constructive feedback and mentoring to the file handling teams, identifying trends and training needs and supporting the technical development of our Legacy Lawyers.  
The auditor will do that by undertaking audits within the unit in order to: 

• Assess file handling performance against, and in line with, internal technical standards. 
• Identifying recommended actions for the current file handling team and delivering constructive feedback to the teams to develop their technical skills.
• Assist in bespoke file audits upon request of the unit Technical Directors and/or Business Unit Directors  
• Giving feeding arising from client contractual Service Level Agreement (SLA) audits (undertaken by others) 
• Identify and assess areas of financial leakage or other risks for the business
• Identify and communicate (orally and in written report format) clear and constructive feedback and recommendations for remedial actions arising from your audit 
• Prepare timely (oral and written) reports to Technical Director/Operations Director on the audit findings of individual, teams and unit performance along with recommendations within a clear and appropriate action plan to enhance the technical ability of the team and/or remedial action required
• Contribute to the continual development and improvement of Legacy’s technical performance levels by
  • Identifying common trends within audit findings
  • Recommending and where appropriate contributing to training and upskilling of individuals
  • Providing constructive feedback and mentoring to individuals or teams
  • Identifying quality issues and providing technical input into the incident reporting process