Technical Support Officer

Pinnacle Group is looking for a Technical Support Officer to work within the Technical Services team and ensure that compliance and critical Building Safety checks are carried out in a timely manner and logged appropriately. In this role, you will be responsible for carrying out weekly and monthly testing and inspections on a range of Fire Safety systems including fire alarm systems, AOVs and sprinkler systems, firemans lifts and dry risers.Our Homes Division delivers trusted housing management services across Affordable, Private Rented and Leasehold properties. We work with local authorities, registered providers and investors to support thriving communities.The ideal candidate will be a highly organised and detail-oriented individual with strong IT and administrative skills, capable of managing records accurately and following procedures diligently. They will possess excellent communication skills, a keen eye for detail, a good understanding of Health & Safety legislation, and the ability to work independently, prioritise tasks effectively and deliver consistent support across technical operations.This is a full-time, remote role with frequent travel required across London and the surrounding areas. Who we arePinnacle Group is a market-leading national provider of housing, neighbourhood and workplace services. With over thirty years of experience, we deliver expert, place-based management and maintenance solutions that enhance the everyday lives of the communities we serve. We’re a people-first organisation with a values-driven culture that has stood the test of time -reflected in the way we care for both our employees and our customers.Who we’re looking for We’re looking for someone who not only meets the key criteria below but also embraces our core values – Trust, Respect, Involve, Challenge, and Deliver Excellence – and is committed to earning and maintaining the confidence of our clients and communities.Key requirements:Carry out Quarterly and annual Fire Door InspectionsCarry out Weekly and monthly testing and Inspection on a range of Fire safety systems including Fire alarm systems, AOVs and sprinkler systems, Firemans lifts and Dry RisersKeep secure records of all testing and inspections physically and digitallyReport on H&S issues that you come across on siteTo participate in the annual review of fire risk assessments as and when required.To assist specialist contractors with access and site specific knowledge when carrying out servicingKey requirements:Ability to learn systems quickly and to follow instructionsMS Office and computer literateProven ability to communicate effectively with all levels of staff, verbal and writtenKnowledge of Health & Safety legislationObservation Skills - ability to notice small detailsRecording and administration skills - ability to record what work has been doneGood TimekeepingOur offer We believe that diversity makes us stronger. The more varied our workforce, the better we can understand, reflect and meet the needs of the communities we serve. That’s why we actively welcome applications from people of all backgrounds – especially those who represent the communities we work with every day.As a colleague, you’ll be part of an inclusive and supportive culture where you’re encouraged to thrive. We’re committed to helping you reach your full potential through continuous learning, development opportunities and career progression.In addition to statutory benefits such as sick pay, maternity/paternity leave, a pension scheme, and annual leave, we offer a wide range of additional benefits tailored to your role and business area, including:Maternity/paternity packages Flexible Working Arrangements Life Assurance Enhanced Pension Scheme Additional Annual Leave Private Medical Insurance Cycle to Work Scheme Employee Assistance Programme Retail Discounts Childcare Assistance Season Ticket Loans Sick Pay Schemes Personal Development Plans