UEC and SCC Manager

Job summary

Are you a highly motivated operational or transformation professional looking for your next challenge?

We are seeking a dynamic and motivated UEC & SCC Manager to join the Cheshire and Merseyside Urgent and Emergency Care Team. This exciting role sits at the heart of the System Coordination Centre (SCC), supporting both day-to-day operational resilience and the delivery of major transformation programmes across a population of more than 2.7 million people

This is a fast-paced, high-profile role where no two days are the same. You will work closely with NHS providers, local authorities, ambulance services, primary care, community services and NHS England to support operational resilience, manage system pressures, and deliver major improvement programmes.

Main duties of the job

What you'll do

• Lead the day-to-day coordination of the Cheshire and Merseyside System Coordination Centre.
• Support system partners during periods of operational pressure and escalation.
• Drive improvement programmes focused on patient flow, care coordination, hospital discharge, admission avoidance and urgent care transformation.
• Monitor system performance, risks and operational pressures, turning insight into action.
• Produce high-quality reports, briefings, and analysis for senior leaders.
• Support delivery of key priorities including ambulance handovers, four-hour performance, length of stay reduction and corridor care improvement.

About us

NHS Cheshire and Merseyside serves a population of over 2.7 million people across nine localities, working with 16 NHS provider organisations, 51 Primary Care Networks, local authorities and voluntary sector partners. We are proud of Cheshire and Merseyside's record of collaborative working and there are countless examples of brilliant care, but there are also examples of variation in service which only serve to exacerbate health inequalities. Our vision is for everyone in Cheshire and Merseyside to have a great start in life and get the support they need to stay healthy and live longer. We will do this by working together, as equal partners, to support seamless, person-centred care and tackle health inequalities by improving the lives of the poorest fastest. Our values are rooted in the NHS Constitution, and we strive to create a compassionate, collaborative and innovative culture where staff can thrive and make a real difference to local communities.

Job responsibilities

We are looking for someone who:

• Thrives in a complex, fast-moving environment.
• Has experience of operational or control room management.
• Can analyse complex information and turn insight into action.
• Is an excellent communicator who can influence and build relationships at all levels.
• Has experience working across multiple organisations and stakeholders.
• Is passionate about improving services and outcomes for patients.

Why join us?

You'll have the opportunity to work at the forefront of urgent and emergency care improvement in one of the largest Integrated Care Systems in England. You'll be part of an innovative team shaping how organisations work together to improve patient care, operational performance, and system resilience

If you're ready to lead improvement, influence system-wide change and make a real impact across Cheshire and Merseyside, we'd love to hear from you.

This role operates across 7-days on a rota pattern including bank holidays and weekends.

Ensure to read the attached Job Description and Person Specification for further details.

Person specification

Knowledge, Training & Experience

Essential

• Able to work a rota covering 7 days including weekends and public holidays
• Educated to post-graduate level in relevant subject or equivalent level of experience of working at a similar level in specialist area
• Knowledge and expertise of UEC Operations and SCC functions
• Demonstrated experience of co-ordinating projects in complex and challenging environments
• Experience of drafting briefing papers and correspondence

Desirable

• Comprehensive knowledge of project principles, techniques, and tools, such as Prince 2 Foundation and Microsoft Project

Skills

Essential

• Experience of setting up and implementing internal processes and procedures
• Demonstrated capability to plan over short, medium, and long-term timeframes and adjust plans and resource requirements accordingly
• Experience of managing and motivating a team and reviewing performance of the individuals. Skills for managing relationships with a range of different stakeholders.

Equality & Diversity

Essential

• Needs to have a thorough understanding of and commitment to equality of opportunity and good working relationships both in terms of day-to-day working practices, but also in relation to management systems in the area.