UEC and SCC Officer

Job summary

Be at the heart of system coordination across Cheshire and Merseyside

Are you highly organised, proactive, and looking for a role where you can make a real difference to patient care across the NHS?

We are seeking an enthusiastic UEC & SCC Officer to join our Urgent and Emergency Care Team and System Coordination Centre (SCC). This is an exciting opportunity to support the operational coordination of health and care services across one of the largest Integrated Care Systems in the country.

Working within a fast-paced environment, you will help ensure that critical information is shared across the system, support operational decision-making, coordinate meetings and actions, and play an important role in helping partners respond to daily pressures and deliver service improvements.

Main duties of the job

What you'll do

• Support the day-to-day operation of the System Coordination Centre.
• Coordinate information, communications and operational actions across the health and care system.
• Manage reporting processes, action logs, escalation records and operational correspondence.
• Provide secretariat support, including meeting organisation, agenda preparation and minute taking.
• Support urgent and emergency care improvement programmes and projects.
• Work closely with NHS providers, local authorities, ambulance services, primary care and NHS England colleagues.

About us

NHS Cheshire and Merseyside serves a population of over 2.7 million people across nine localities, working with 16 NHS provider organisations, 51 Primary Care Networks, local authorities and voluntary sector partners. We are proud of Cheshire and Merseyside's record of collaborative working and there are countless examples of brilliant care, but there are also examples of variation in service which only serve to exacerbate health inequalities. Our vision is for everyone in Cheshire and Merseyside to have a great start in life and get the support they need to stay healthy and live longer. We will do this by working together, as equal partners, to support seamless, person-centred care and tackle health inequalities by improving the lives of the poorest fastest. Our values are rooted in the NHS Constitution, and we strive to create a compassionate, collaborative and innovative culture where staff can thrive and make a real difference to local communities.

Job responsibilities

This role would suit someone who:

• Has experience in administration, coordination, business support or operational roles.
• Is highly organised and able to manage multiple priorities.
• Has excellent communication and stakeholder engagement skills.
• Enjoys working in a fast-paced environment where no two days are the same.
• Is confident using Microsoft Office and managing information accurately.
• Wants to contribute to improving urgent and emergency care services across the NHS.

You'll be part of a friendly and supportive team working at the centre of system-wide operational coordination and service improvement. This role offers excellent development opportunities and exposure to senior leaders and partner organisations across Cheshire and Merseyside.

If you're organised, motivated and ready to contribute to improving healthcare across Cheshire and Merseyside, we'd love to hear from you.

This role operates across 7-days on a rota pattern including bank holidays and weekends.

Ensure to read the attached Job Description and Person Specification for further details.

Person specification

Knowledge, Training and Experience

Essential

• Able to work a rota covering 7 days including weekends and public holidays.
• Educated to NVQ Level 3 or equivalent experience
• Significant administrative experience
• Experience of supporting meetings, agendas and minute taking
• Experience managing information and databases

Desirable

• Comprehensive knowledge of project principles, techniques, and tools, such as Prince 2 Foundation and Microsoft Project

Skills

Essential

• Experience of setting up and implementing internal processes and procedures
• Demonstrated capability to plan over short, medium, and long-term timeframes and adjust plans and resource requirements accordingly
• Experience of setting up and implementing meetings and coorindating diaries.

Equality & Diversity

Essential

• Needs to have a thorough understanding of and commitment to equality of opportunity and good working relationships both in terms of day-to-day working practices, but also in relation to management systems in the area.