Urgent Community Response Call Coordinator

Job summary

This role helps patients, carers and healthcare professionals access the right support quickly, making a real difference to timely community care. Based within the Frailty team, you will be the first point of contact for referrals, advice requests and service enquiries, helping people get connected to the services they need. You'll work closely with clinical colleagues, care homes, GP practices and partner organisations to support the smooth running of the Urgent Community Response service. The role combines customer service, coordination and administration, ensuring accurate information is recorded and shared while maintaining patient confidentiality.

Main duties of the job

What you'll do:

• Act as the first point of contact for healthcare professionals, care homes, patients and carers
• Coordinate referrals and appointments, ensuring information is processed accurately and promptly
• Maintain patient records and update electronic systems
• Provide administrative support, including meeting preparation, minute taking and diary management
• Work with colleagues to improve processes and support service delivery across the team

What we're looking for:

• A qualification in Business Administration, Customer Service or equivalent experience
• Experience in an office, administration or customer service role
• Strong communication and organisational skills
• Good attention to detail and confidence using Microsoft Office systems
• A flexible and team-focused approach, with a commitment to excellent customer service

We welcome applications from people with different backgrounds and experiences and are committed to creating an inclusive workplace where everyone is treated with fairness, respect and valued for their contribution.

About us

At CHCP, we're passionate about people and we know that you are too, that's why we're here isn't it? We recognise that high quality care is delivered by high quality professionals who are appreciated, respected and supported, which is why we want to give all our colleagues the chance to shine.

Work with us and you'll be more than just a number. Our people are our shareholders and their thoughts and opinions are always heard at CHCP you have a real voice.

Compassion is at the heart of our business; we're a team of nearly 2,500 colleagues who work together to deliver first class healthcare to thousands of people living in Hull, the East Riding, Knowsley and St Helens. Local diversity demands diverse roles, that's why we have vacancies to suit everybody. No matter your role at CHCP, we'll support you to thrive.

As the 13th largest social enterprise in the UK, we're pioneering the move towards independent service delivery. Join us on our journey and help us make history.

Job responsibilities

Please refer to the job description and person specification attached to this job advert for more information.

Person specification

Qualifications

Essential

• Level 3 in Business Administration or Customer Service or equivalent knowledge and experience
• Word processing to OCR 3 or able to demonstrate appropriate level of skill.

Knowledge

Essential

• Knowledge of a range of routine administration procedures
• Knowledge of a range of software programmes including Microsoft Word, Excel, Outlook and EPR systems

Desirable

• Knowledge of SystmOne functions and other clinical reporting systems
• Knowledge of clinic/appointment processes

Experience

Essential

• Previous experience of working in an office environment and carrying out general officer procedures

Desirable

• Experience of SystmOne functions
• Previous NHS experience
• Previous experience of working with general public