Virtual Services Team Manager

Job summary

Closing Date: 14.10.26

Shortlisting to take place following closing date commencing 15.10.26

Interview expected to take place in the week commencing 21.10.26

The Virtual Ward is an innovative service and the aim to is support people to receive care, support and interventions within their own home, this improves the quality of care for the individuals, reduces the length of time people stay in hospital, reduces the need for people to be admitted to hospital and ensure beds are available to treat the acute admissions.

The successful applicant will provide clinical leadership and line management to the Virtual Services Team. The aim of Virtual Ward is to support people to receive care, support and interventions they need in their own home which will lead to improved quality of life and outcomes for people as well as reducing hospital length of stay and unavoidable hospital admissions. They are expected to lead by example, motivate and empower team members to achieve their potential and provide a visible, accessible and authoritative presence in the Virtual Services Team to whom staff, patients and their families can turn to for assistance advice and support in relation to their hospital discharge and care needs.

Main duties of the job

The post holder will provide clinical leadership and line management to the Virtual Services Team. The aim of Virtual Ward is to support people to receive care, support and interventions they need in their own home which will lead to improved quality of life and outcomes for people as well as reducing hospital length of stay and unavoidable hospital admissions

The team manager will:

Lead by example, motivate and empower team members to achieve their potential

Provide clinical leadership and line management to the staff

Provide a visible, accessible and authoritative presence in the Virtual Services Team to whom staff, patients and their families can turn to for assistance advice and support in relation to their hospital discharge and care needs.

Create and maintain a learning environment that ensures that the educational professional and practise development needs of the staff are met

Work Trust wide to promote the safe and effective utilisation of virtual care pathways.

The role entails working across organisations and links with social services and Primary Care Teams and is key in working with family and carers to support the safe community based care.

About us

Our People Charter outlines the behaviours we can expect from one another and what you can expect from Bradford Teaching Hospitals Foundation Trust:

• We value people
• We are one team
• We care

We're keen to meet people who share these values and are passionate about delivering the highest quality of care to our patients.

Job responsibilities

Coordinate and manage the Virtual Services team and ensure good working relationships and systems with other agencies.

To use high level communication skills to provide and receive complex information.

To maintain a professional attitude at all times and develop the role of the staff to the highest professionalstandards.

Provide advice and information to staff ensuring consistent high standard of communication.

The post holder will be responsible for creating and maintaining a learning environment that ensures that the educational professional and practise development needs of the staff are met. The role entails working across organisations and links with social services and Primary Care Teams and is key in working with family and carers to support the safe community-based care.

A full Driving license is essential for this post

Person specification

Experience

Essential

• Significant post registration experience in an acute trust or community setting
• Experience of working in an MDT and across organisational and professional boundaries
• Experience of leading and managing change
• Experience of partaking in clinical audit and using outcome measures.
• Experience in policy development

Desirable

• Experience of project management

Skills

Essential

• Report writing / Presentation skills
• Computer literate - ability to use Word/Excel/PowerPoint, etc.
• Clinical credibility
• Highly developed specialist skills underpinned by theory and experience
• Highly developed analytical and digital skills for complex situations requiring analysis
• Ability to work as part of a team
• Ability to deal with complex and difficult situations
• Ability to work across organisational boundaries
• Organised approach to work with ability to prioritise and delegate
• Mentoring and advanced communication skills
• Leadership skills
• Excellent time management and organisation skills
• Proven skills in teaching individuals and small groups
• Demonstrate an understanding of the role of the concept of virtual services

Knowledge

Essential

• Comprehensive knowledge of the NHS national targets and priorities
• In depth knowledge and understanding of the needs of the specific patient group regarding complex discharges
• Evidence of current CPD
• Recruitment and Selection, Appraisal and other relevant HR/People management training
• Knowledge of Safeguarding policies and procedures
• Knowledge of Mental Capacity Act and DOLS
• Knowledge of Continuing Health Care
• Understanding of equality and diversity issues and how this affects patients, visitors and staff

Desirable

• Management Development Training

Other Requirements

Essential

• UK Driving license

Qualifications

Essential

• Appropriate NMC Registration RN (Adult)
• Supporting Learning in Clinical Practice (SLIP) or equivalent
• Degree or equivalent level of education or experience

Desirable

• Evidence of further study/knowledge at Masters level or equivalent in a health-related subject
• Leadership or management development qualification