Walk In Centre Weekend Receptionist

Job summary

We are looking for an enthusiastic, highly motivated individual who is able to work as part of a team and be flexible. The ideal candidate will be positive and friendly with excellent customer service skills. The role requires you to provide customer service face to face.

You will need to work well within the team, and be able to use your own initiative.

This role is for Saturdays and Sundays on an adhoc basis

Morning shift 7.45am - 13.00pm

Afternoon Shift 13.00pm - 17.30pm

Staff must be flexible to work morning or afternoon shift.

Main duties of the job

Provide weekend Reception cover for the Walk in Centre.

Support all clinical and Admin staff with general tasks as requested.

Independently greet patients, triaging the patient in order to to assess urgency and appropriacy.

Monitor patient queues, dealing with patient queries, collection of blood forms, urine samples, private letters, deliveries, couriers etc. You will be required to deal with frustrated and angry patients in a calm, empathetic and courteous manner.

Opening up the surgery you will be responsible for de-activating the alarm, un-locking the main doors and follow check-list of duties in the morning

Closing down the surgery, locking main doors/windows, ensuring side doors are closed, switching off computers/fans/heaters, changing door names, emptying shredding bins and tidying reception waiting area in preparation for the next day.

To work in accordance of written protocols

About us

We are a GP practice and Walk in Centre located in Bedford with 17000 registered patients. We are a large Practice with enthusiastic friendly staff in our team.

We are currently seeking a weekend receptionist to join our friendly team to provide care to our patients.

Job responsibilities

Job Responsibilities:

Patient Support Receptionist duties are listed below. It is the responsibility of the duty holder to ensure that they know and understand the specific tasks related to the duties and seeking support as necessary.

Weekend Tasks

Morning Patient Support Receptionists Tasks

• - open up reception area
• - log on reception computers located on front desk
• - unlock scripts box
• - unlock patient access entrance
• - empty letter box

Evening Patient Support Receptionists Tasks

• - close down the reception area
• - log off all computers that have been used in reception, ensuring that all users are logged out of clinical system
• - lock scripts box
• - ensure patient access entrance is locked and automatic mechanism is disabled
• - undertake security checks of consulting rooms
• In addition to the above, you will be required to undertake the following additional responsibilities on completion of relevant training.
• Script queries. Dealing and resolving script issues raised during the weekends.

Fridge temperature Checking and recording fridge temperature. This is required to ensure the fridges within the centre are at the correct temperature, any problems to be reported to WIC Supervisor or Practice Manager.

Contacting and making appointments for patients on QoF and/or Seasonal Flu lists and ad hoc.

Checking rooms on Sunday.

Ad hoc duties.

Administration

- To have thorough knowledge of all Practice procedures

- To work in accordance with written protocols

Other Tasks

- Ensure building security have thorough knowledge of doors/windows/alarm

- Any other tasks allocated by supervisor.

Personal / Professional Development:

The post-holder will participate in any training programme implemented by the Practice as part of this employment, such as training to include:

- Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and or professional development

- Taking responsibility for own development, learning and performance and demonstrating skills activities to others who are undertaking similar work

Person specification

Qualifications

Essential

• Excellent customer service skills
• Excellent verbal and written communication skills
• Good IT skills, understanding of Microsoft Office applications such as - word, excel etc.
• An understanding, acceptance and adherence to the need for strict patient confidentiality.
• Good time management
• Able to demonstrate compassion, empathy and understanding.

Desirable

• NVQ in Customer Service or Administration
• NHS experience, ideally as a Medical Receptionist in General Practice
• Familiar with SystmOne clinical system or experience of working with other electronic patient records.

Qualities

Essential

• Able to work as part of a multi-skilled team
• Able to remain calm under pressure
• Able to work in a constantly changing environment
• Able to work on own initiative and without direct supervision
• Polite, friendly and articulate manner

Desirable

• Ability to undertake training outside of normal working hours if necessary
• Interested in developing knowledge and skills and taking on additional learning