Manager, Visitor Services

ABOUT THE LUCAS MUSEUM OF NARRATIVE ART The Lucas Museum of Narrative Art is dedicated to illustrated storytelling.  Founded by George Lucas and Mellody Hobson, the museum’s collection features works by artists including Norman Rockwell, Kadir Nelson, Jessie Willcox Smith, N. C. Wyeth, Beatrix Potter, Judith F. Baca, Frida Kahlo, and Maxfield Parrish; as well as comic art legends such as Winsor McCay, Jack Kirby, Frank Frazetta, Alison Bechdel, Chris Ware, and R. Crumb; and photographers Gordon Parks, Henri Cartier-Bresson, and Dorothea Lange. The Museum also houses the Lucas Archives, containing models, props, concept art, and costumes from Lucas’s filmmaking career.    Designed by Ma Yansong of MAD with a landscape by Mia Lehrer of Studio-MLA, the Museum is in Exposition Park, Los Angeles, on an 11-acre campus that includes new green space and a 300,000-square-foot building with galleries, two theaters, a library, restaurant, café, retail store, and community spaces.     POSITION SUMMARY The Lucas Museum of Narrative Art is dedicated to delivering an exceptional experience for all onsite visitors. Reporting to the Senior Manager, Visitor Services, the Manager, Visitor Services plays a key role in achieving this objective through effective daily operations and consistently high standards of service. As part of the Visitor Services leadership team, the Manager is responsible for supervising, coaching, and developing frontline staff and directing daily Visitor Services operations  The Manager participates in hiring, training, and supervising frontline staff; creates weekly schedules in partnership with the Senior Manager; manages daily floor operations; maintains exceptional standards of customer service; oversees onsite ticketing and queuing; and assists visitors in all aspects of their visit. The Manager works cross-functionally to ensure publicly accessible spaces are clean, operational, and welcoming. The Manager also serves as the venue Manager-on-Duty (MOD), exercising discretion and independent judgment in directing daily frontline operations. In this capacity, the Manager assesses operational needs, establishes priorities, directs Visitor Services staff deployment, resolves escalated visitor concerns, and coordinates responses to operational issues with Security, Retail, Food & Beverage, Volunteer Programs, and Facilities. The Manager makes timely decisions within established Museum policies to support safe operations and exceptional visitor service, elevating matters that require additional authority. The Manager models the Museum’s mission and values while fostering a culture of visitor engagement, collaboration, and accountability. EQUAL OPPORTUNITY AND OUR COMMITMENT TO DEAIB The Lucas Museum of Narrative Art embraces diversity and equal opportunity. We are committed to building a team that represents and supports a variety of backgrounds and perspectives. The Lucas Museum fosters a work environment that is free of discrimination and harassment, whether based on race, national origin, gender, gender expression, religion, ethnic background, age, disability, marital status, sexual orientation, or any other criterion prohibited by applicable federal, state, or local laws. We believe that diversity and inclusion among our team is critical to our success, and we seek to recruit, develop, and retain the best qualified people from a diverse candidate pool. Applications from traditionally underrepresented communities are encouraged.   The statements in this description represent typical elements, criteria, and general work performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for the job.   ***************************************************************************************************************   MISSION AND VISION   The Lucas Museum of Narrative Art is dedicated to the art of illustrated stories. Our mission is to inspire and connect people through the exploration of visual stories and their influences in society.    VALUES Our internal and external practices are shaped by the following beliefs and behaviors.   People First: We meet people wherever they are (physically, intellectually, emotionally). Our inclusive practice connects who people are and what they find emotional in works of art.   Inspired: We believe that art can move you to feel, think, reflect, and act.   Collaborative: We believe that nimble thinking and working together yield exponential results.    STRATEGIC PRIORITIES   Narrative Art: Amplify the social impact of storytelling and illustration.    Community: Connect to a broad and diverse public.   Operational Excellence: Create a healthy and durable institution.     All staff at the Lucas Museum of Narrative Art lead through a deep commitment to diversity, equity, and inclusion, both within the Museum and with the communities that we serve.   Salary and titles will be assigned commensurate to the successful candidates’ education and experience. An attractive compensation package will be offered to the successful candidate(s).