Band 3 Housekeeping Team Leader

Job summary

We have an exciting opportunity to recruit to Band 3 Housekeeping Team Leader to join our busy Housekeeping Department.

We are looking for individuals who are motivated and driven, who would enjoy working under pressure in a fast paced Hospital environment.

To provide supervisory to our large housekeeping team who provide a high quality cleaning service to our patients, visitors and colleagues.

If you have the relevant experience and knowledge of the cleaning industry and you are an effective communicator then we would like to hear from you.

As a Housekeeping Team Leader, you will play a key role in ensuring high standards of cleanliness, service delivery and staff management across the Trust.

Main duties of the job

Key responsibilities include:

Leading and coordinating daily housekeeping operations, allocating staff effectively to ensure all areas are covered and service standards are maintained. Providing guidance, training and support to Housekeeping Assistants, ensuring staff are competent, equipped & confident in carrying out their duties. Monitoring cleaning standards through regular inspections, quality audits and performance reviews, implementing corrective actions where required. Supporting workforce management, including annual leave approval, attendance monitoring, payroll administration and arranging additional staffing to maintain service provision. Managing sickness absence processes, including return-to-work interviews, attendance reviews and staff wellbeing support in line with Trust policies. Addressing performance & conduct matters, promoting compliance with infection prevention, attendance and uniform standards. Organising & participating in specialist cleaning activities, ensuring safe and effective completion of enhanced cleaning programmes. Acting as a key member of the management team, contributing to service improvement initiatives, quality assurance programmes and departmental action plans. Responding to operational issues and service requests, maintaining accurate records and ensuring effective communication across the department.

The role requires strong leadership, organisational & communication skills with a commitment to delivering a safe, clean and high-quality environment.

About us

University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.

Job responsibilities

Person specification

Qualifications

Essential

• *Basic Education to GCSE level -- including Maths and English qualifications (E)
• *Trained or willingness to undertake training in a competence qualification in cleaning, infection control and / or support service by an awarding body, NVQ or equivalent. (E)
• *Heartlands, Solihull and Heartlands Hospital Only: -
• *Willingness to achieve Level 2 Cleaning qualification or equivalent (e.g. National Vocational Qualification NVQ or certificated British Institute of Cleaning Science qualification (BICs) (E)
• *Solihull and Heartlands Hospital Only : -
• *Certified in or a willingness to achieve Level 2 Supervising Food Safety in Catering (E)

Desirable

• *Certificate in First Line Supervisory Management or willingness to achieve Certification. (D)

Experience

Essential

• *Knowledge of the NHS Cleaning Standards (E)
• *Knowledge of health and safety (E)
• *Knowledge of COSHH (E)
• *Knowledge of the NHS policies, health and safety, risk management and payroll (E)

Desirable

• *Formal Management Training (D)
• *Knowledge and understanding of equality and diversity issues (D)

Additional Criteria

Essential

• *Effective communicator (both written and verbal English) (E)
• *Effective engagement and influencing skills (E)
• *Effective listening skills (E)
• *Results orientated with good communication and interpersonal skills(E)
• *IT Literate (E)
• *Ability to deal with confidential, sensitive and distressing information (E)
• *Ability to work under pressure (E)
• *Knowledge of Health and Safety issues (E)
• *Ability to prioritise workload and meet performance targets (E)
• *Ability to negotiate and influence people using tact and discretion (E)
• *Demonstrable experience using all types of cleaning equipment (E)
• *Active Team Player (E)
• *Demonstrates sensitivity to the needs of individuals and groups (E)
• *Willingness to undertake occasional cleaning duties (E)
• *Able to manage stressful situations and make sound decisions (E)
• *Able to prioritise tasks and to manage conflicting demands on time and resources, to deliver objectives (E)
• *Ability to develop effective working relationships and demonstrate professional credibility with colleagues at all levels (E)
• *Self-Motivated and able to work on own initiative and work effectively as part of a team (E)
• *An ambassador for the Housekeeping Department; representing Facilities Management effectively and appropriately (E)
• *Able to assimilate sensitive and complex information (E)
• *Flexible and professional approach to work (E)
• *Reliable and good time keeper (E)
• *Must be hardworking, dedicated and an effective team worker (E)
• *Willingness to undertake further training (E)
• *Ability to work shift patterns (E)