Band 3 Patient Pathway Administrator

Job summary

An exciting opportunity has arisen for a full-time Administrative Assistant to join our friendly and professional team in the Surgical Pre-Assessment team at Kingston Hospital. We are looking for someone with good clerical experience and excellent IT skills. The successful candidate must enjoy working in both a patient facing environment but also be happy to work independently.

You will be supporting the busy nursing team, booking Surgical Pre-Assessment telephone and face-to-face appointments. You will also be involved with our new screening process, contacting patients and maintaining spreadsheets

Please note that this is a 6 month fixed term contract

Main duties of the job

The successful applicant must be personable and have the ability to communicate with staff of all levels with an organised and motivated approach.

Ideally you will have previous experience of working in admin within the healthcare sector. A willingness to learn is essential and full training and support will be given on all aspects of this role.

The role will involve booking appointments, ensuring the nurses have all the relevant information for their clinics and supporting the reception area when required.

This post is a full-time position and the successful applicant will be required to work 5 days a week Monday to Friday.

Please see the Job Description for a comprehensive list of duties.

About us

Kingston and Richmond NHS Foundation Trust cares for more than half a million patients a year, from across Kingston, Richmond, Elmbridge (Surrey), Merton, Wandsworth and Sutton. In 2018, we became the first acute hospital trust in London to be rated "Outstanding" for overall quality and leadership by the national Care Quality Commission regulator.

We have approximately 350 beds and directly employ around 2,900 staff. Our trust provides a full range of diagnostic services and treatment services. Our main site is the Kingston Hospital site but we also run a number of outpatient clinics in the community, including in Raynes Park, Surbiton, Queen Mary's Roehampton and Teddington.

Job responsibilities

***Please see the attached supporting document/s (JD) which contains more information about the role in the job description and person specification***

Note: ensure any supporting statements align with the job description and person specification, as your application will be assessed against these criteria.

Person specification

Qualifications

Essential

• oGCSE Maths & English or equivalent level of education
• oNVQ Level 2 in Business Administration/Customer Care or acquired equivalent experience

Experience

Essential

• oExperience of healthcare administrative systems and processes

Desirable

• oHealth records experience
• oExperience of working within a multi-disciplinary team
• oExperience of working with the general public

Skills

Essential

• oDemonstrate ability to pay attention to detail , reliably check and record data and be able to self-check completed work
• oDemonstrate excellent communication skills with all levels of staff and patients
• oDemonstrate a good telephone manner and technique
• oAbility to work under pressure/meet tight deadlines whilst delivering high quality work
• oAbility to follow instructions; guidelines and procedures
• oHas flexible approach and attitude
• oGood organisational and administrative skills
• oComputer/keyboard skills in MS word and excel

Desirable

• oBe proactive in contributing to service improvement
• oBe willing to participate in the promotion of effective team working

Knowledge

Essential

• oAwareness of patient pathways
• oDemonstrate a good working knowledge of computer systems and be capable of using Microsoft Office applications

Desirable

• oUnderstanding of Primary Care, GP and community services
• oBasic knowledge of medical terminology