Cancer Services Booking Clerk

Job summary

An exciting and unique opportunity has arisen to join the Cancer Services team in an innovative position of Cancer Booking Clerk within The Northern Care Alliance NHS Group.

We are seeking motivated and enthusiastic individuals to join our team as Booking Clerks, supporting Cancer Pathways across the Northern Care Alliance This role is ideal for dynamic and flexible individuals with strong IT, administrative, and organisational skills, who can support the effective booking and coordination of patient appointments within cancer services.

The Booking Clerk will be pivotal in supporting patients to their initial first appointment to allow for early diagnostic investigations. Supporting patients with a suspected cancer to achieve a definitive diagnosis by day 28 following referral by the GP.

The Booking Clerk will be involved from the beginning of the pathway to work both directly and indirectly with both patients and their carers to assist attendance with a member of the clinical team.

Main duties of the job

Manage and coordinate patient appointment bookings across cancer pathways Communicate clearly and professionally with patients, service users, and clinicians, both by telephone and email Deal sensitively and confidently with complex or time-critical situations Maintain accurate patient records using a range of IT systems Respond promptly to queries, changes, and service demand.

About us

The Northern Care Alliance NHS Foundation Trust (NCA) provides hospital and integrated health and social care services to over one million people living across Greater Manchester. Our 20,000 colleagues care for people in hospital and in the community, working across Bury, Rochdale, Oldham and Salford, to save and improve lives.As a large NHS trust we are committed to enhancing the health of our local population by delivering consistently high standards of care and working closely with local authorities and key partners. We believe in our power and potential to make a difference and we're always looking for people who demonstrate our three core values - care, appreciate and inspire - to join our team.In return, we can offer you a job role with purpose and flexibility. The size and scale of the NCA means we can provide more challenge and opportunities so your career can always be moving in the right direction. By joining us you can also access a competitive benefits package, including, a fantastic annual leave allowance, flexible working opportunities and protected hours for health and wellbeing activities, helping you to achieve more personal downtime and a better work-life balance.

Job responsibilities

To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading. You can also read more information about working at the Northern Care Alliance within the attached Candidate Information Pack or by visiting our careers website:www.careers.northerncarealliance.nhs.uk

Person specification

Qualifications

Essential

• Numeracy
• Literacy

Desirable

• Customer Care NVQ2
• ECDL

Knowledge

Essential

• Good knowledge of computer systems and ability to transfer information accurately
• A good understanding of confidentiality/data protection

Desirable

• An understanding of national cancer standards
• Knowledge of Cancer Pathways

Experience

Essential

• Previous experience of working within a team
• Experience of working in a customer care environment
• Office experience and knowledge of administrative procedures
• Excellent interpersonal and communication skills in order to deal with a wide range of NHS staff and patients on the telephone

Desirable

• Experience of working within the NHS

Skills

Essential

• Be able to prioritise own workload and work to deadlines
• Ability to work under pressure
• Excellent interpersonal and communication skills in order to deal with a wide range of NHS staff and patients on the telephone
• Ability to deal effectively with confrontational/challenging situations