Health Records Coordinator

Job summary

We are looking for a Health Records Coordinator to join the Health Records department to support the provision of patient Health Record folders for inpatient and outpatient activity, to be scanned for conversion to electronic media, or for audit/research and reference requests. The role will also provide comprehensive administrative support to all St George's Outpatient Services for EDM patients. The post holder will support the preparing, scanning and indexing and QC patient case notes that are being converted to electronic viewing, and all subsequent paperwork produced for patients once they are EDM. The successful candidate will also provide excellent customer service to both internal and external service users and across all areas of the Health Records Department.

Main duties of the job

The post holder will provide a high standard of customer care, acting in accordance with the Trust Values at all time. They will maintain strict patient confidentiality and demonstrate competence in the effective use of NHS systems. The postholder will organise daily workloads to meet service targets and escalate issues to the Team Leader where appropriate, and use initiative to problem-solve. Responsibilities also include preparing health records and patient documentation for scanning, identifying documents unsuitable for scanning, scanning records using specialist software and high-volume scanners, carrying out routine cleaning and upkeep of scanning equipment, and completing quality assurance checks. Accurate logging, indexing, and quality checking of scanned records will be required to ensure digital records meet required standards.

About us

St George's, Epsom and St Helier University Hospitals and Health Group cares for a population of four million people in South West London and North East Surrey.Our sites include St George's Hospital, one of 11 major trauma centres in the UK and the largest healthcare provider and major teaching hospital in the area; St Helier Hospital, home to the South West Thames Renal and Transplantation Unit and Queen Mary's Hospital for Children; and Epsom Hospital, home to the South West London Elective Orthopaedic Centre (SWLEOC).

After years of collaboration, our two Trusts became a hospitals group in 2021. While remaining as two separate Trusts, being a hospitals group will help us to collaborate more closely on research, and the development, education, and training of our 17,000-strong workforce.

At gesh we are committed to supporting flexible working arrangements. Applicants are encouraged to discuss any flexibility they may need during the recruitment process.

Job responsibilities

**Please see the attached supporting job description and person specification document, which contains more information about the role and requirements. Please ensure your application refers to the job description and person specification**

** The vacancy may close earlier than the advised date, depending on the volume of applicants**

Person specification

Qualifications and Training

Essential

• 5 GCSEs or equivalent experience
• Knowledge of range of Hospital clinical applications software

Desirable

• GCSE including English and Math or Higher Level Education (A Level)
• Clinical Application: iClip, EPR, PAS

Experience

Essential

• Experience of delivering effective customer service
• Previous clerical experience Proficient user of Microsoft Office package (e.g. Outlook, Excel, Word, PowerPoint, Access)
• Experience of communicating effectively with a wide range of people, including staff, patients and consultants or similar

Desirable

• Experience of working in a similar area or NHS experience
• Knowledge of Data Protection Act

Skills

Essential

• Good interpersonal skills
• Good attention to detail and ability to concentrate for long periods of time.
• Practical approach to problem solving with good planning and organisational skills
• Ability to work on your own using your own initiative and working as part of a team
• Ability to adapt to and embrace change in an ever-developing health records dept.
• I.T. Computer skills in Microsoft Word, Excel and Outlook

Desirable

• Demonstrate ability to prioritise workload, use own initiative where appropriate & work to deadlines.
• Ability to contribute to the effective development and improvement of the day to day running of the dept.

Knowledge

Essential

• Demonstrate previous experience of good customer care and working in a pressurised environment
• Knowledge of Administration Duties

Desirable

• Experience of data input
• Knowledge of a health records department

Other

Essential

• Treats all people equally and with respect
• Ensures personal, professional behaviour and integrity at all times
• Develops and agrees own personal development plan with feedback from others
• Able to prioritise own workload and work unsupervised
• Promotes equality and values diversity
• Identifies patterns of discrimination and acts to overcome discrimination and promote diversity and equality of opportunity
• Challenges systems or people who do not show respect for diversity
• Smart appearance, adhering to uniform policy
• Good time management especially punctuality
• Good command of verbal and written English
• Positive attitude