Ward Clerk - Ward 19
This job in numbers
Job summary
An exciting opportunity has arisen for a Ward Clerk post on Ward 19 that will provide administrative support to ensure the smooth running of the ward.
This role has a wide variety of administrative tasks that need to be completed. The role is ideal for someone who has willingness to learn new skills, can work in a busy environment.
A successful candidate will be privy to sensitive patient information and will be expected to maintain confidentially at all times.
Main duties of the job
- To check demographic details are correct on admission and discharge.
- To arrange transport for patients attending other hospitals/departments.
- To answer the telephone, taking messages or transferring calls as appropriate.
- To co-ordinate outpatient appointments with clinic clerk prior to discharge.
- To prepare any discharged patients paperwork for scanning
- To provide support to nursing staff for general patient requests
- Liaise with Informatics regarding electronic equipment
- Complete welcome calls
- Completed feedback calls
- Support in discharges
- Communication with Transfer of care Hub and patient flow
- Support in completing family and friend feedbacks
- Support ward manager with administration tasks.
About us
All new colleagues can expect to receive a warm and friendly Wirral welcome from the very first time they make contact with us. We are described as "competent and caring staff" by our patients.
Wirral University Teaching Hospital NHS Foundation Trust is situated on The Wirral peninsula which has a stunning coastline and beautiful countryside surroundings, with great activities for its residents.
We are one of the largest and busiest acute Trusts in the North West of England, comprising of the Wirral's only Emergency Department. We provide a high quality range of acute care services and employ over 6,000 staff, who serve a population of approximately 400,000 people across Wirral, Ellesmere Port, Neston, North Wales and the wider North West footprint.
We have approximately 855 beds trust-wide and our financial turnover is in excess of £337m.
The Wirral is easily accessible with excellent transport links including motorway, train, bus or ferry and within easy reach to the major cities of Liverpool, Chester and Manchester as well as neighbouring North Wales.
Job responsibilities
Please see Job overview & attached Job description for further information about the Ward Clerk position available with WUTH.
Person specification
Qualifications, Specific Experience & Training
Essential
- NVQ 2 in a relevant subject or equivalent experience of working in an administrative role
- Educated to GCSE or equivalent
Desirable
- Previous experience in an NHS acute hospital
- Previous experience of the Cerner Millennium information system
- ECDL
Knowledge & Skills
Essential
- Basic working knowledge of IT
- Good keyboard and computer skills
- Good verbal and written communication skills
- Good time management and organisational skills
- Awareness of health and safety standards including COSHH guidelines
Desirable
- Knowledge of NHS admin processes
- Awareness of information governance
- Ability to prioritise, work to deadlines and use own initiative
- Excellent customer service skills
- Knowledge and confidentiality and Caldicott Guidelines
Personal Attributes
Desirable
- Ability to work under pressure
- Ability to handle conflict and aggression
- Ability to work as part of a multidisciplinary team
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